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ZZ Zdravje: Digitalizing the Pravočasno Health Program
From manual administration to a fully digital membership experience. Powered by assistant by Medifit.
ZZ Zdravje is the leading and largest private medical center in the region, operating for over 30 years.
With more than 30 outpatient clinics and a full team of in-house doctors and specialists under one roof, ZZ Zdravje provides patients with comprehensive preventive and diagnostic care - all in a single location.
Over a decade ago, the clinic launched the Pravočasno health program, a pioneering membership-based service that gives individuals and companies access to continuous, high-quality healthcare.
Challenge
The Pravočasno program had traditionally been managed in person, with members joining and paying at the clinic.
As the number of users grew, ZZ Zdravje needed a scalable solution to digitize the entire membership lifecycle: from onboarding and eligibility management to payments, usage tracking, and analytics, while maintaining compliance with internal processes and preserving the personalized care their patients value.
Solution
Using assistant by Medifit, the entire Pravočasno program was rebuilt as a connected digital ecosystem.
Members can now access the program through a dedicated web application, fully integrated with the assistant platform.
This setup allows complete control and connectivity between user experience and administration:
Digital onboarding that follows all ZZ Zdravje’s business rules and automatically validates user eligibility.
Centralized membership management: the admin team can add and manage both individual and corporate members in one place, create multiple program types, assign different services, and define custom usage rules for each package.
Full transparency: every member’s status, payment history, eligibility, and service usage are visible in real time.
Automated payment integration via Stripe, ensuring secure and effortless recurring billing after the initial pre-paid period.
- Automated payment integration: ensuring secure and effortless recurring billing after the initial pre-paid period.
- System interoperability: assistant can connect with ZZ Zdravje’s internal HIS system as well as external providers’ software, enabling seamless booking and document exchange regardless of the system in use.
Business analytics: real-time overview of all program activity with filtering by user type (individual or corporate), program version, and service category. The team can analyze performance, profitability, and utilization at any moment.
Every step, from registration and payments to service usage and program monitoring is now digital, synchronized, and managed through one unified platform.
Impact
The digital transformation provided ZZ Zdravje’s team with complete operational control and visibility over the Pravočasno program.
All user data, payments, and utilization reports are now managed through a single interface, reducing manual work and increasing accuracy and efficiency.
For users, the new web application connected directly to assistant by Medifit brought a simpler, faster, and more transparent healthcare experience, giving them digital access to appointments, documentation, and communication with the medical center.
This transformation modernized one of Slovenia’s longest-running health membership programs and made it ready for scalable growth.