THE DIGITAL MANAGED-CARE PLATFORM
assistant by Medifit empowers health insurers, managed care organizations, and large enterprises to deliver a premium medicine concierge experience. Combining automation, integration, and connected care in one platform.
Trusted by 10,000 + providers, patients and large-scale organisations
One foundation. Multiple outcomes.
At the core of assistant by Medifit lies a single foundation: seamless integration with healthcare providers’ HIS systems.
This integration enables real-time booking, secure document exchange, and automated data flows, creating the infrastructure on which different stakeholders build their outcomes.
The foundation of digital healthcare access.
assistant by Medifit is seamlessly integrated with a range of local Health Information Systems (HIS), enabling online booking and secure documentation exchange. This cornerstone feature eliminates the need for manual coordination, delivering a streamlined digital infrastructure that supports efficient, connected care for our clients.
Orchestrating healthcare delivery
Insurance companies, Managed Care Organizations and Third Party Administrators use assistant by Medifit to carry out their healthcare delivery plans, whether through process automation (Patient Intake, Auto-approval, Patient Survey), virtual care (Primary Care Physician), customer communication and online booking (local provider network) or product configuration (membership).
Scalable employee wellbeing programs.
Employers design and manage customized health and wellbeing programs for their workforce. With assistant by Medifit, HR teams gain access to thousands of healthcare and preventive services, connect with trusted providers, and reduce administrative burden all within one secure, digital environment.
A future-ready platform for managed care delivery
Trusted by Insurers and Managed Care Organizations
From national insurers to leading managed care organizations, teams across Europe rely on assistant by Medifit to automate claims, connect systems, and deliver a seamless digital care experience.
Merkur Zavarovalnica, a subsidiary of Austria’s oldest insurance company, has always been committed to improving service quality and
delivering meaningful value. The digital care management platform developed by Medifit has transformed how we handle client requests by
seamlessly connecting our teams, healthcare providers, and insured persons.
With real-time access to available appointments, online reservations, and a centralised view of provider data, the platform brings a new level of transparency, communication, and efficiency to our operations. It supports the organisation of medical examinations during claims handling and underwriting, enabling our specialists to work faster and with clearer insight. The results are unmistakable: higher client satisfaction, shorter processing times, and significantly more productive claims teams.
Medifit team understand our needs, provide modern IT solutions, and consistently deliver on their promises. We are proud to be shaping the future of health-focused insurance services together.
Katja Jelerčič,
MSc, Board Member, MERKUR zavarovalnica, d.d.
At Generali Insurance Company, we set trends and shape standards in the Slovenian health insurance market. In strategic partnership with Medifit, we co-create advanced digital solutions built on sustainability and an outstanding user experience. Our shared vision is to make healthcare more accessible through innovative services – such as the “assistant” tool, which enables easy booking of medical appointments and efficient handling of health insurance claims, and the remote medical consultation service Halo Doktor, offering virtual care with general practitioners for fast, safe, and modern access to healthcare.
We highly value our partnership with the Medifit team, whose digital backbone drives and enhances our entire health ecosystem and continuously supports us on our ambitious development journey
Janja Laharnar,
Personal Lines Insurance Director, Generali Insurance d.d.
At PRVA Insurance, we understand that digitalization is essential for modern and efficient claims handling. The integration of the assistant by Medifit platform with our internal systems provides comprehensive digital support in the health insurance claims process and significantly contributes to the automation and optimization of our operations.
PRVA operates with a specific operational model for delivering health assistance and it is vital for us to work with a partner who understands our particular requirements and can fully adapt to them. Medifit has demonstrated that kind of flexibility—both in process adaptations and in ongoing enhancements aligned with our strategic objectives.
They have proven to be a truly comprehensive partner, with a deep understanding of the dynamics of the healthcare industry and the complexity of health services and insurance products. This enables us to offer our policyholders a more transparent, faster, and modern experience.
Nataša Hajdinjak,
President of the board, PRVA Osebna zavarovalnica d.d.
With assistant by Medifit, we transformed the Pravočasno health program into a fully digital experience without losing the personal touch our patients value most.
For ZZ Zdravje, it means less administration, greater transparency, and complete control over all program data; from payments and usage to membership activity.
The platform allows us to easily map and update services across different program types, track utilization in real time, and rely on accurate, data-driven insights through a built-in BI dashboard.
Everything we need to manage our health programs efficiently is now in one place. Simple, reliable, and designed for growth.
Baf Bitenc
Head of ZZ Zdravje
Secure by design
assistant by Medifit is built from the ground up to handle sensitive medical and insurance data with integrity, security, and full regulatory alignment. From GDPR and DORA to structured audit trails and role-based access, every action is traceable and protected. No shortcuts just accountability, end-to-end.
GDPR compliant
Ensures full control over personal data with strict consent management, purpose limitation, transparency, and the right to be forgotten .
DORA compliant
Built for operational resilience with continuous monitoring, incident reporting, secure data handling, and end-to-end traceability.
EU-Based Data Hosting
All sensitive data is stored in secure, GDPR-compliant EU data centers with strict access control and redundancy protocols.
Connect
with us →