How assistant by Medifit works?

assistant by Medifit acts as an independent foundation layer. It connects insurers and employers with healthcare providers’ Health Information Systems (HIS), enabling real-time booking, secure document exchange, and automated workflows without replacing existing systems.

Turning Fragmented Healthcare Processes into One Digital Flow

Insurers and large enterprises use their own systems. Policy, claims, CRM, HRM, or employee portals. Healthcare providers operate their Health Information Systems (HIS).
assistant by Medifit sits in between as an independent foundation layer, connecting both sides. Requests are validated, routed, and executed directly in providers’ HIS, ensuring real-time booking, synchronized documentation, and secure data exchange.

Built for the API Economy

Assistant by Medifit is API-first by design. Insurers can choose to deploy the full platform or integrate only the modules they need. This modular approach allows insurers to accelerate digital transformation while keeping existing policy, claims, and CRM systems in place.

Enable direct scheduling into healthcare providers’ Health Information Systems (HIS). Appointments are visible in real time, synchronized with provider calendars, and booked without manual coordination.

Automate claim approvals through configurable business rules and pre-authorization logic. Advanced workflows support straight-through processing for 60%+ of claims, cutting resolution time from 32 minutes to 6 minutes.

Securely exchange medical documentation - referrals, authorizations, results, and invoices - between insurers and healthcare providers. Data flows automatically, reducing errors and administrative workload.

A white-label web application for insured members. It supports online claims submission, appointment booking, document access, and surveys all fully integrated with insurer systems.

Key
Principles

1| Independent & Neutral

assistant by Medifit is not a HIS, CRM, or policy system. It functions as a neutral foundation layer that connects all stakeholders without disrupting their existing infrastructures. This independence ensures full interoperability with different systems across markets. Insurers, employers, and providers keep their own technology stacks while benefiting from seamless connectivity.

2| End-to-end Connectivity

Once integrated, insurers and employers gain secure, real-time access to providers’ services, appointments, and documentation – eliminating manual coordination and fragmented workflows. Every interaction, from booking to claims settlement, is digitized and synchronized. This creates a consistent user experience and reduces errors, delays, and operational costs.

3| Future-Proof Architecture

A single integration unlocks an entire healthcare network. New providers, services, or insurers can be added seamlessly, ensuring scalability and long-term value. Built on modular APIs and cloud-native design, the platform adapts to evolving needs. Whether scaling across regions or adding AI-driven automation, assistant by Medifit grows with your business.

Trusted by 10,000 + providers, patients and large-scale organisations

At Generali Insurance Company, we set trends and shape standards in the Slovenian health insurance market. In strategic partnership with Medifit, we co-create advanced digital solutions built on sustainability and an outstanding user experience. Our shared vision is to make healthcare more accessible through innovative services – such as the “assistant” tool, which enables easy booking of medical appointments and efficient handling of health insurance claims, and the remote medical consultation service Halo Doktor, offering virtual care with general practitioners for fast, safe, and modern access to healthcare.

We highly value our partnership with the Medifit team, whose digital backbone drives and enhances our entire health ecosystem and continuously supports us on our ambitious development journey

Janja Laharnar,

Personal Lines Insurance Director, Generali Insurance d.d.

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